Carreg Wen Surgery

Your Responsibilities To The Practice

Your responsibilities to the practice

1. Courtesy to staff at all times – remember they are working under the doctors orders.
2. To attend appointments on time or give adequate notice of your intention to cancel. Your cancelled appointment can be used by others.
3. An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made.
4. If you feel your consultation will take longer than the allotted 10 minutes, please ask for a double appointment.
5. Patients should make every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable, not requested for social convenience.
6. When patients are asked to give 48 hours notice for repeat prescriptions, please give us this time as it allows for accurate prescribing.
7. Out of hours calls (eg evenings, nights and weekends) should only be requested if they are felt to be truly necessary.

 

Change of Address/Name

It is important to inform the surgery of any change of name, address or telephone number. This enables us to keep accurate up-to-date records. You should also let the hospital know of any changes if you awaiting an appointment or admission.