Torfaen Customer Care

Cwmbran Customer Care Centre

 

 

1-2 General Rees Square
Cwmbran
Torfaen
NP44 7NX

 

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The Customer Care Centre in Cwmbran is locate next to the Post Office, and offers a  quick and easy helpdesk area where friendly staff can help you find out about anything about the Council |and its services, from abandoned cars to disabled parking badges. If your question can't be answered, then staff will put you in touch with the correct department. Interview rooms ensure that your query can be dealt with in private if you would prefer. A cash desk means that you can pay your Rent or Council Tax or even set up a simple direct debit.  Instead of popping in to one of our centres you can complete an online enquiry form by clicking on the button.

 

Queries dealt with include:

Abandoned Vehicles	Housing
Benefits	Payments
Childrens Services	Recycling/Twin Bins
Council Tax	Refuse
Business Rates/Debtors	Rent Arrears
Drainage	Social Services
Elections	Special Collections
Grounds Maintenance	Steet Cleansing
Highways	Street Lights

 

The Centre is also used by agencies including the Inland Revenue, Age Concern, Shelter, The Pension Service and Citizens Advice Bureau. Regular displays are put up so you can pick up useful information about other local groups and services.

 

Click here to see the Cwmbran Customer Care Team|

 

There is now a service available in Cwmbran Customer Care Centre where members of the public are able to speak face to face with both the Citizen's Advice Bureau and Trading Standards via a video link. Advisors in Citizens Advice can deal with a wide range of problems such as housing issues, benefit entitlements, debt, relationships, consumer issues and employment while Trading Standards will answer questions on your legal rights when buying goods, to help you complain about faulty goods bought, etc. This service does not require an appointment; just call into the Cwmbran Care Centre and the receptionist will be happy to help.

 

Opening hours are:

 

8.30 am – 5.30 pm      Monday
9.30 am – 5.30 pm      Tuesday
8.30 am – 5.30 pm      Wednesday to Friday
8.30 am – 1.00 pm      Saturday

 

(Cash desks close at 5.15 pm Monday to Friday and 12.30 pm on Saturday)

 

For anyone who prefers to speak to the Council over the telephone, the new Call Torfaen service aims to answer queries in one easy telephone call. Call Torfaen's number is 01495 762200 and is also the Council's out-of-hours emergency number. Call Torfaen is open from 8.00am - 6.00pm (Monday - Friday).