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Performance Measures

Landlord Services In Torfaen

Below is list of Performance indicators used by the Wales Assembly Government to monitor our performance along with our corresponding level of achievement over the last 5 years.

 

To see Torfaen's most recent performance and how that compares against other Local Authorities please click on the appropriate PI Reference below.

 

PI Ref 

Description

2002/03

2003/04

2004/05

2005/06

Target 2006/07

2006/07

Target 2007/08

HLS/006a

The total amount of rent collected during the financial year from current and former tenants as a percentage of the total rent collectable for the financial year, in: Permanent accommodation

N/A

N/A

N/A

N/A

100%

97.7%

97% 

HLS/006b

The total amount of rent collected during the financial year from current and former tenants as a percentage of the total rent collectable for the financial year, in: Temporary accommodation

N/A 

N/A

N/A

N/A

90%

83.08%

90%

HLS/008a

The total amount of rent lost due to lettable units of accommodation being empty as a percentage of the total rent debit for the financial year, for: Permanent accommodation

N/A

N/A

N/A

N/A

2%

1.24%

2%

HLS/008b

The total amount of rent lost due to lettable units of accommodation being empty as a percentage of the total rent debit for the financial year, for: Temporary accommodation

N/A

N/A

N/A

N/A

10%

27.06%

15%

HLS/009a

The average number of calendar days taken to let lettable units of accommodation during the financial year, for: Permanent accommodation

N/A

N/A

N/A

N/A

40 days

50.07 days

40 days

HLS/009b

The average number of calendar days taken to let lettable units of accommodation during the financial year, for: Temporary accommodation

N/A

N/A

N/A

N/A

30 days

50.1 days

30 days

HLS/010a

The average number of calendar days taken to complete: Emergency repairs

N/A

N/A

N/A

N/A

1 day

0.1 days

1 day

HLS/010b

The average number of calendar days taken to complete: Urgent repairs

 N/A

N/A

 N/A

N/A

7 days

2.8 days

3 days

HLS/010c

The average number of calendar days taken to complete: Non-urgent repairs 

 N/A

N/A

N/A

 N/A

21 days

21.9 days

21 days



Address

View a map of where we are situated
Torfaen County Borough Council, Civic Centre, Pontypool, NP4 6YB.

Contact Details

Telephone: 01495 762200

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