Quality statement
We produce a quality statement for parents every year to reinforce the good work, care and value for money the Nursery has provided through the year.
Quality Statement 2007
We are all very proud at the Nursery of our relationship with parents and other professionals we deal with on a regular basis, they are very important to us and we respect their views and wishes greatly. We regularly chat informally with parents who then feel able to ask questions and make suggestions for change.
We issue all parents with questionnaires on a regular basis to ensure we are giving the best care to their children and are meeting parents expectations. Further to this we have an open suggestions box for parents to air their views verbally or even anonymously and we are always open to new ideas. These are a sample of statements parents have made either in the questionnaires, suggestion box or on the numerous thank you cards we have had through the year.
"All the staff at Osbourne Lodge give 110%, they are a credit to the Nursery as a business and to themselves"
Since going to Osbourne lodge my son has really come out of himself, thank you for taking such good care of him"
"I know that when my daughter goes to Nursery every morning she will receive the care and attention that she would receive at home."
Parents are kept updated monthly with our newsletter and website, which is maintained on a regular basis to include a weekly diary. We have a great deal of information available to both new and existing parents consisting of our brochure, notice boards and our 'All About Us' file, which contains our latest multi agency reports, policies, staffing and much more.
Staff keep updated with new ideas on training courses which are made available by EYDCP and other agencies. All staff have the opportunity to attend courses and any new ideas and information is cascaded to all staff who could not attend. All staff at the Nursery have a current First Aid and Food Hygiene certificate and attend yearly Child Protection courses. This year we were reassessed for our Investors in People Status which we first achieved in 2001, our inspection was excellent and we retained the status which recognises the value placed on staff, the importance of ongoing training and our commitment to customers. To maintain our standards of quality and knowledge Lisa, Jane and myself have committed to studying NVQ4 in Childcare Learning and Development with Aspiration Training.
Lisa and Jane have worked hard this year towards BEEL accreditation which is currently being assessed ready for inspection and Clare helped us exceptionally to achieve a very good report from the ESTYN inspection in October. The Nursery proudly attended a presentation for achieving the Healthy Early Years Award 2007 plus retained our Positive about Disability People symbol and Bronze Award from Environmental Health.
This year I have become a committee member of the Torfaen branch of the Preschool Playgroup Association and the Gaer After School Club as well as continuing membership of the Federation of Small Businesses. We feel that membership of these groups help us maintain up to date on changes in law, standards and local issues. Linked to this the Nursery also takes delivery of regular publications to maintain up to date standards and ideas for the curriculum.
Our customers and members of the community have been very supportive this year during renovation work to the upper floor of the building, especially as the improvements have been immense. We look forward to improving the quality of our surroundings over the coming year.
Nikola Masters ( Registered Person & Manager)