Parents Contract
Our Nursery Terms and Conditions
To enable us to provide and maintain the highest standards of care we require all parents to be aware of, and abide by, the following conditions.
admission
-
children will be considered for entry to the nursery when the registration form has been completed and returned to us and a non-refundable retainer fee paid. The retainer will then be paid off the first months invoice.
welfare of the child
-
we will do all that is reasonable to safeguard and promote your child's welfare. Our nursery will work with children, parents, external agencies and the community to ensure the welfare and safety of children and to give them the very best start in life.
-
parents of children who are not potty trained must provide sufficient nappies for each day and spare clothes while potty training. These will only be used on your child.
-
parents must provide bottle fed babies with formula or breast milk for the day. Bottles will then be rinsed and returned to parents. The nursery will provide healthy liquidised meals whilst babies are weaning.
-
parents are requested to provide a toothbrush and toothpaste for their child which will be labelled and used daily
-
the nursery will provide wet wipes and sudocreme if required, parents are required to supply any items or brands which they particularly wish to use.
health and medical matters
-
if your child becomes ill during a nursery session the officer in charge will contact the parent/carer or the emergency contact indicated on the registration form. Parents must inform the nursery immediately of any changes to these contact details.
-
if your child is suffering from a communicable illness your child should not be brought to nursery until such time as the infection has cleared. A full copy of the nurseries infection control policy is available from the officer in charge. Parents / carers are asked to refer to the illness / communicable disease list supplied for your information on minimum periods of exclusion from the nursery.
-
parents/carers are required to notify the officer in charge if your child is absent from the nursery through sickness.
-
the nursery cannot administer any medicine to a child unless prescribed by a doctor. Should the child be on prescribed medication, it is the responsibility of the parent or carer to notify the officer in charge or key worker and to sign the necessary form of consent prior to any medication being given.
-
we reserve the right to call an ambulance in an emergency and escort your child to the emergency department of the nearest hospital. Any decisions regarding the child's welfare will then be made by the emergency department at the hospital. The nursery will contact parents / carers immediately to meet them at the hospital.
food and dietary requirements
12. we will work with parents/carers to provide suitable food for children who have a special dietary requirement as diagnosed by a doctor or dietician. The nursery will take all reasonable care to ensure that a child does not come into contact with certain foods.
13.menus are displayed for inspection and updated regularly to reflect seasonal changes and to provide variety for the children.
concerns/complaints
14. any question, concern or complaint about the care or safety of a child must be made in the first instance to the officer in charge. If the matter cannot be resolved at this level the matter should be referred to the proprietor, Nikola Masters and should follow the settings complaints and compliments policy.
disclosures
15. parents must, as soon as possible, disclose to the nursery any known medical condition, health problem or allergy affecting the child, or any family circumstances or court order which might affect the child's welfare or happiness, or any concerns about the child's safety.
fees
16. all fees are charged monthly in advance and must be paid by the first week of the month to which they relate. Fees will be invoiced to the person(s) named on the registration form. Fees are payable during periods of absence from the nursery, including sickness, holidays and during public and bank holidays. The nursery will be closed on the annual bank holidays.
17. half fees are payable for two weeks holiday leave when the child is absent from nursery. The leave year runs from January to December and no unused holidays will be carried forward or credited if not used.
18.fees will be subject to annual increase on notice from the proprietor.
19.prices quoted are per child for a core day and include lunch and all breaks. A core day is 10 hours 8am – 6pm or 5 hours per session 8am – 1pm / 1pm – 6pm.
20.once a place at the nursery is confirmed the first weeks fees become payable to secure the place. One month's written notice is required if you no longer require the place or wish to withdraw your child from the nursery. Fees are payable during the whole of this time.
21. fees will not be refunded or waived for absence through sickness or any other reason. This rule is necessary so that the nursery can properly budget for its own expenditure and to ensure that the cost of individual default does not fall on other parents. No compensation will be paid or refund given if the nursery has to be closed due to any reason beyond the control of the nursery, such as power failures or weather conditions.
22. working families tax credits are informed of a child leaving nursery at their request
late collection
23. a fee of £20.00 will be applied for late collections after 1pm or 6pm.
unpaid fees
-
the nursery reserves the right to charge interest on late fees at the rate of 8% above the bank base rate calculated on a daily basis according to Government legislation 8/8/2002.
-
for dishonoured cheques/payments a charge of £20 per occasion will be applied.
-
invoices sent for debt recovery will incur a £40 late collection fee according to Government legislation 8/8/2002 and will be liable for any debt collection fees incurred.
exclusion for non-payment
27.children may be excluded from the nursery if fees remain outstanding more than 10 working days beyond the due date and the registration terminated. Accounts will be sent immediately for debt collection as above.
belongings
-
the nursery does not accept responsibility for accidental damage or loss of property. Parents are requested to keep personal items to a minimum and label clearly all belongings.
-
parents are requested to send the children to nursery in clothes and shoes suitable for play and painting. Jewellery, heels and flip flops etc restrict a child's movement and can present a risk of injury. Parents are strongly advised against these items and must take responsibility for accidents caused by belongings or clothes which the children have been sent to nursery with.
insurance
-
the nursery undertakes to maintain those insurances required by law. Details of these are available from the officer in charge. Copies of the current employer's liability and public liability insurance policies are displayed in the entrance hall at the nursery.
general
31. you should be aware that the nursery occasionally takes photographs within the nursery, which may be used, in training or promotional material. Parental preference is adhered to and permission will be sought via the settings permission form which is completed at enrolment.
safeguarding children
32. it is understood that the nursery is under an obligation to report to the relevant authorities any incident where we consider a child may have been abused or neglected. This may be done without informing the parent/carer.
33. any information given by a parent regarding their child will be treated with the utmost confidentiality, except in cases where abuse towards a child is suspected.
-
the divulging of confidential information relating to the nursery, its employees, children or customers to any third party is considered a breach of confidence and as such is regarded as constituting gross misconduct which could lead to summary dismissal from employment for staff or cancellation of a nursery place.
35. any details regarding the nursery or your child will not be discussed out of nursery time and in nursery only with relevant staff. Staff will not discuss nursery or children on any social networking site or in social environments so parents are requested to respect this and not ask a staff member to deviate from this rule.
security
-
parents/carers are welcome to visit the nursery, however we will not admit anyone without prior notification. It is the parent/carers responsibility to ensure that staff are aware of who will be collecting your child. No child will be allowed to leave the building with anyone, known or not, without prior notification.
data protection
-
it is a legal requirement on the nursery to hold information about children using the nursery and its staff. Basic information is used for registers, invoices and for emergency contacts; however, all records will be stored in a locked cabinet.
legal contract
-
the offer of a place and its acceptance by the parents gives rise to a legally binding contract on the terms of these terms and conditions and the policies and procedures of the nursery.
Please contact us for more information or to discuss your child care needs on
01495 752234
Lisa James
Osbourne Lodge Nursery
Osborne Road
Pontypool
Torfaen
NP4 6LT
